Last updated: October 14, 2026.

Returns and reporting a problem

If your order arrives damaged, defective, incorrect or with missing items, contact hitahlifestyle@gmail.com within seven calendar days after delivery. Include your order number, a description of the problem and photographs where available. Keep the product and packaging until we tell you whether a return is needed. If a defect becomes apparent later, contact us promptly; this reporting request does not limit rights provided by applicable law.

We do not accept returns simply because you changed your mind or prefer a different scent. Damage caused by misuse or failure to follow care instructions is not covered by this policy. Opening a product to discover a genuine defect does not by itself disqualify your claim.

Do not send a return without contacting us first. We will provide instructions and the correct return address if a return is required. For an approved damaged, defective, incorrect or missing-item claim, Hitah will cover necessary return and replacement shipping. We aim to respond within 2–3 business days.

Replacements

For an approved claim, you may choose a replacement where available or a refund for the affected items. We will tell you when a replacement is dispatched. If the same item is unavailable, we will offer a refund; we will not substitute another scent or product without your agreement. Missing items can be resent or refunded.

Refunds

Approved refunds are sent to the original payment method. We initiate approved refunds within 5–7 business days after approving the refund or receiving the required return, whichever occurs later. If no return is required, the period begins when we approve the refund. Your bank or PayPal may take additional time to make the funds available. If the entire order is affected, we refund the full original shipping charge. If only part of the order is affected, we refund a proportionate share of that charge based on the affected items’ value before tax and shipping.

Cancellations

Email hitahlifestyle@gmail.com as soon as possible with your order number and “Cancel order” in the subject. We can cancel an order before dispatch and refund the amount paid for the canceled order, including its tax and shipping charges. Because we dispatch promptly, contact us immediately. After dispatch we cannot stop shipment; contact us about any qualifying problem under this policy.

If we cannot meet our dispatch promise, we will offer the choice to accept a delay or cancel for a full, prompt refund of the unshipped order as required by law. A refund is not limited to store credit. These policies do not exclude rights provided by applicable law.